Shipping policy

SHIPPING POLICY

This Shipping Policy describes how orders are processed and shipped by Peptigro.

Order Processing
All orders are processed within 1–5 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you by email.

Shipping Time
Estimated delivery times depend on the destination:

Canada: 5–12 business days
United States: 5–12 business days
International: 7–20 business days

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method selected, unless a promotion or special offer provides free shipping.

Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. Tracking information may take up to 48 hours to update after the package has been shipped.

Shipping Delays
Peptigro is not responsible for shipping delays caused by factors outside of our control, including but not limited to:
• postal carrier delays
• customs processing
• severe weather conditions
• natural disasters
• other unforeseen logistical issues

Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout. Peptigro is not responsible for orders shipped to incorrect addresses provided by the customer.

If an order has already been processed or shipped, we may not be able to change the shipping address.

Returned Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, the customer may be responsible for additional shipping costs to resend the order.

Lost or Stolen Packages
Once a package has been handed over to the shipping carrier, Peptigro is not responsible for lost, stolen, or damaged packages. Customers should contact the shipping carrier directly to file a claim if necessary.

Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not controlled by Peptigro.

Contact
If you have any questions regarding shipping, please contact us at:
erbielovej@gmail.com